Montenegro introduced artificial intelligence in public services - Chatbot Maša helps in the processes of legalization and issuance of construction permits

Both portals were developed by the Ministry of Spatial Planning, Urbanism and State Property, and an important novelty is the introduction of the chatbot Maša, the first AI assistant in the public services of Montenegro, which provides real-time information to citizens and investors.

The digital assistant Maša on the portals legalizuj.me and gradjevinskadozvola.me has the task to provide citizens and investors with faster, simpler and more transparent access to information about the legalization of buildings and the issuance of construction permits. These projects facilitate the work of the Ministry`s officials, but also the access to information for citizens and investors.

On the legalizuj.me portal, citizens go through the legalization process in four simple steps,

and a list of all the documents they need, as well as the deadlines that must be met, is also available to them.

The gradjevinskadozvola.me portal allows investors to view the procedures for issuing building permits, deadlines and contacts of the relevant institutions, while Maša helps them easily navigate the process and find the appropriate patterns.

Maša, namely, represents the first step towards digitalization of public services in Montenegro - provides faster and simpler access to information, relieves officials, but formal procedures still require contact with the relevant authorities.