Czech Company Daktela Arriving to Serbia – Solutions for Improving Communication with Clients

People don’t just want to hear each other when communicating remotely. They also want to see each other, David Hajek, the founder of the company Daktela, which is arriving to Serbia, says in an exclusive interview for Telegraf Biznis.

The company is the global supplier of the Contact Center as a Service (CCaaS) software and one of the leaders in southeast Europe.

– From our point of view, Serbia is a market that is developing dynamically, with great potential. Companies from various industries are beginning to focus on the development of excellent user experience. They are looking for automated solutions in order to better manage our processes and procedures of care for the users and customers, all of which leads to better business results and bigger sales. We are also trying to create authentic connections with the customers – Hajek says.

He adds that there is no regional provider of the CCaaS solution, and that global providers might not always be able to provide good enough support to their clients in their local language:

– Due to all of the above, our competitive advantage is not just based on the product that we’ve developed and that we are very proud of, but also on the excellent care and support in the local language, which could be even more important, especially for companies from Serbia.

Daktela is primarily a cloud contact center and communication software which includes a basic, but very accessible CRM module. Daktela covers the most important needs of each small, medium and large company and contact center. In the case of larger companies, with very complex needs, it is usually the omni-channel part of the communication that isn’t working at the optimal rate – and that’s where Daktela comes in.

Agents don’t have to move between several different tools and systems in phases. Daktela can connect and work with the existing systems of the company and all the people at the company can work together in a single place. All this is supported by modern and safe cloud infrastructure, but also a 24/7 technical support team.

He says that, at a global level, they provide services to big business players in e-commerce, IT companies, logistics companies, retailers, travel agencies, polyclinics and many others.

Daktela

David Hajek

CCaaS

Contact Center as a Service

user experience development

CCaaS solution provider

cloud contact center

communication software

CRM modul

REST API

call center

contact center