Serbia Gets New Player in Online Commerce – Dinarides Brings a Higher Level of User Experience for Customers and Numerous Services for Traders

The expansion of online commerce in the past two years, although driven by the pandemic, would have in fact been inevitable even without it. The customers who have experienced all the advantages of e-commerce – a wide range of goods, purchase at any time, card payment or payment upon delivery, as well as the delivery of goods at the home address, will not give up on the acquired benefits so easily. In Serbia as well, online commerce continues to grow, and the company Dinarides is arriving to the local market. The plan is for them to officially start operating at the end of February.

Dinarides was founded by two brothers – Milos and Mihailo Markovic, young men of Serbian origin, born and raised in Austria. One of them, the 24-year-old Milos, decided to launch a business in Serbia. The idea that guided them was to create a marketplace which meets the world standards in online purchase, while at the same time being adapted to the local market.

At Dinarides, the traders can be entrepreneurs, legal persons and the already existing online trade operations, and the only thing required is for the company to be registered at the Business Registers Agency of Serbia (APR).

– Our traders need to have a registered company and comply with the laws which concern the fields of commerce and online commerce. At the Dinarides marketplace, only new products can be sold, and each product needs to have a declaration – they explain.

Order what you want without worry

It is no secret that, in Serbia, there’s a certain amount of distrust when it comes to buying things online, regarding both the products and the system of delivery and returning the product back to the trader. That is why, at Dinarides, they’ve created a system which will bring back the customers’ trust.

Lately, even product delivery itself is often stressful to the customers, as it can be late, and Dinarides will take care of that segment as well.

– When it comes to product delivery, we want to strictly adhere to the delivery deadlines and to have the customer know that, if they run into any difficulty in the process, our employees will solve it. We want their online purchase to be “without worry”. All this is also symbolized by our slogan for the customers “Order what you want without worry” – a simple, quick and safe purchase!

The operations are expected to begin at the end of February, when the marketplace will become available and visible to the end users as well.

Full service for traders and regional presence

The website with all the information about the sale is available, and those who want to become the traders only need to register. To traders, Dinarides offers the option of product delivery, as well as marketing services.

Another important feature is that cooperation with Dinarides requires no initial investment. More precisely, the trader can display as many products as it wants without any fee. Dinarides only charges a fee for a sold product, whereas, for traders which register by March 31, a special offer is prepared as well.

Namely, for 60 days from the date of the registration, all the traders which register until then will not have to pay the fee for the sold products, and they will also be able to count on free marketing services.

Third on the list of benefits is that, at Dinarides, the traders get an opportunity for a new market, for the generation of new customers. And that market will be much larger in the future than what some of them have had so far.

The first stop for Dinarides is Serbia, but as Dinarides is a metaphor for the Dinaric Alps, which connect the entire Balkans, the plan is for them to expand to the region with time.

From registration to delivery of goods – step by step

• Trader registration

• Checking the documentation

• Confirming the trader’s account

• The trader gets a confirmation of a successful registration to the email address

• The trader sets up the products

• Checking the set-up products

• Putting the shop online

• The trader chooses whether to sell the products on its own or through the courier services which Dinarides cooperates with

• After an order is made, the trader has 24 hours to pack the product and confirm within the system that the product is packed


20,000 categories

At the moment, 22 main product categories are available, with their own subcategories, which in turn have subcategories of their own. This sort of branching makes for a number of 20,000 categories.

– We have organized them that way for an easier browsing too. For example, if someone types “green shirt” in the search box, they’ll get exactly that – the company points out.

A website version is available where the future users can learn about the vision, the values and the plans of the company.

A good search, along with the simplicity of use and the reliability of delivery – these are the assets of Dinarides in a competitive market, which is yet to reach full maturity in Serbia. So, if you have been wondering when is the right time to launch online sales, the answer is – now. Because the competition will not wait.

THE DINARIDES DOO NOVI SAD

Dinarides

Miloš Marković

Mihailo Marković

online commerce

online trade

online shop

internet shop

e commerce

e trade

marketplace