"Algotech" formed department for consulting in domain of optimization of customer services

Company "Algotech" has formed a department whose basic activity will be to provide consulting services for optimization of the customer service. This service is currently provided from Budapest, but the department for consulting will soon be formed in all other countries of central and east Europe where "Algotech" is present.

The call center of the Hungarian company for production and distribution of gas - "Egaz-Degaz", is the first system optimized by company "Algotech". Following the implementation of the six-month project, the efficiency of the call center of this company was improved by 20%.

Company "Algotech" plans to implement five projects in field of consulting this year and, starting from year 2009, much larger number of activities in this domain in the region of central and east Europe, mainly in Serbia and Poland, is expected.

The aim of the projects of this type is to improve efficiency of the customer service. More efficient customer services liberates resources and, at the same time, enables cutting of prices and improvement of level of services.

Optimization of customer services includes three main activities, that is, efficiency can be increased in the domain of number of operations, planning and human resources.

In the future, company "Algotech" will also be optimizing customer services within the scope of greenfield investments.